1. Information We Collect

We may collect personal and service-related information when you use our website or booking features, including:

• Your name, email address, and phone number
• Pickup location, destination, booking time, and ride preferences
• Account details when you register or log in
• Messages or information provided through contact or booking forms
• Location-related information when you allow maps or location services
• Technical usage information required for security and service operation

2. How We Use Your Information

We use collected information to operate and improve VIPickup services, including to:

• Provide and manage ride bookings
• Communicate with you regarding bookings or support requests
• Improve website performance and user experience
• Process payments and booking-related transactions
• Maintain security, prevent misuse, and comply with legal obligations

9. Account Deletion Requests

Users can request account deletion directly inside the VIPickup app. To delete your account, open the app, go to the Profile section, and tap the Delete Account option. After you confirm the request, your account and associated profile data will be scheduled for deletion from our active systems.

If you are unable to access the app and would like to request deletion, you may also contact us using the details listed below and submit your request from your registered email address.

Certain booking, payment, fraud-prevention, dispute-resolution, tax, accounting, or other legally required records may be retained for as long as necessary to comply with applicable law and legitimate business obligations.

• Open the VIPickup app
• Go to the Profile section
• Tap Delete Account
• Confirm the deletion request

3. Payment Information

Payments may be processed through trusted third-party payment providers such as Stripe. VIPickup does not store full card details on its own servers. Payment data is handled by the payment provider in accordance with their own privacy and security standards.

4. Maps and Location Services

We may use Google Maps and related services to support address lookup, route planning, pickup location selection, and general booking convenience. If location access is granted, it may be used to improve booking accuracy and customer experience.

5. Third-Party Services

To operate our website and booking platform, we may rely on trusted third-party services, including:

• Google Maps
• Stripe
• Supabase
• Email and website hosting providers

These providers may process limited information only as needed to deliver their services.

6. Data Storage and Security

We use reasonable technical and organizational safeguards to help protect personal data from unauthorized access, loss, misuse, or disclosure. While we take security seriously, no digital system can be guaranteed to be fully secure at all times.

7. Data Retention

We keep information only for as long as necessary to provide our services, maintain business records, resolve disputes, enforce agreements, and comply with legal, accounting, or regulatory requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal information
• Object to or restrict certain processing
• Contact us about how your information is handled

10. Cookies and Analytics

Our website may use essential cookies, analytics tools, or similar technologies to support site functionality, improve performance, and understand how visitors use our services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us: